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TOPIC: Send Copy of Email not working

Send Copy of Email not working 2 years 3 months ago #20911

Hi,
I am using the JD Simple Contact Form on my website and want to use the Send Copy of Email feature. In the module options I activated it and in the "Enter Email Field Name" i entered {email:value}, because the name of the email field is "email". When I send an email and check the "Send copy to me" it is not working. I don't know why I am not receiving a copy. Also when I enter in the "CC Email" field {email:value} it still not working. But it works for "Reply-to Email". Do you have any ideas how can I fix it?

Best regards,
Adam
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Send Copy of Email not working 2 years 3 months ago #20933

  • akash
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Hi Adam,

Thank you for using the JD Simple Contact Form.

The Send Copy of Email is for the user who is filling the form and the checkbox is checked by the user to receive a copy of the email.
So, the Send Copy of Email doesn't need a variable like {email:value}, it'll work just fine with the field name.

So, you should be fine by entering just your email's field name i.e., email.

Let me know how it goes.

Thanks,
Akash
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Send Copy of Email not working 2 years 3 months ago #20954

Hi Akash,
I entered instead the variable {email:value}, the field name email and tried again but it's still not working, the copy is not sent.
Here is my configuration:

E-Mail field


E-Mail Copy settings


Best regards,
Adam
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Send Copy of Email not working 2 years 3 months ago #20964

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Hey Adam,

I've got the same configs in my JDSCF module which you shared in your snapshots.

And I'm receiving the CC emails just fine.

Have a look in your spam folder too and let me know if you're receiving the emails there.

Thanks.
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Send Copy of Email not working 2 years 2 months ago #21014

Hey Akash,
I looked in the spam folder but the email was not there, also in other folders. I have tested it with two different email addresses to exclude that a e-mail provider blocks the messages. The website was previously hosted on another server and there the copy/CC email was also not sent, so I think it is not a server configuration problem.

Best regards,
Adam
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Send Copy of Email not working 2 years 2 months ago #21030

  • akash
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Adam,

Are you not able to receive an email on the admin's email or just the CC'ed email or both?

Can you share the credentials of your website so I can have a look?

This must be a server issue or issue with your mail provider.

Thanks,
Akash
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